Manually merge eCommerce orders
This is a manual process when you want to do this, here are the steps to make sure everything is correct:
- Open sales order of the item you did not use in the standard shipping process.
- View the invoice and confirm it was marked as paid, if not register a payment.
- Go back to the sales order and click view delivery order.
- Edit the delivery order and put the tracking number in for Carrier Tracking Ref and save.
- Click on Deliver then Transfer.
This will keep everything correct and handle ship confirmation back to eBay/Amazon.
Need more info?
This documentation page has been extracted from the Q&A section where you can discuss it and get feedback.Related question